MAKING AN APPOINTMENT

Book your Appointment through SystmOnline

SystmOnline is available to ALL our registered patients.  Once registered, you can book your appointment(s) online.

All you need is a unique Username and Password.

To get these, simply call in to our reception, and our staff will be happy to provide them for you.

Once you have them, simply log-on via our website or by clicking here.  You will be asked to change your password to something more memorable for you.

You can then register and use our service online, making future repeat prescriptions or appointments much easier and more convenient.


Appointment System at Fakenham Medical Practice

The Fakenham Medical Practice currently has 11 doctors looking after approximately 15,000 patients.

The surgery is open 8am to 6.30pm on Monday, Tuesday, Wednesday, Thursday and Friday.  On Thursdays the surgery is closed from 1-2pm for staff training.  The practice offers extended opening hours for pre-booked appointments only as follows:

  • 7:30am - 8am and 6:30pm - 7pm Mondays
  • 7am - 8am Tuesdays and Fridays

Morning surgery consists of 10 minute appointments from 8:30am-11:30am.    
Evening surgery start times vary depending on the GP, but each surgery lasts for 3 hours and consists of 10 minute appointments which can be booked in advance. 

We have a duty doctor available from 8am to 6:30pm, Monday to Friday, who deals with emergencies and patients with conditions that cannot wait to the next available appointment.

In addition to this we have appointments available with the practice nurse from 8:30am to 5pm Monday to Friday.

We also have a duty nurse each day offering 5 minute appointments from 8:30am to 6:30pm who can deal with many conditions which are urgent for that day. The nurse will be able to arrange a prescription if necessary and can also arrange a GP appointment if needed. On Thursdays, due to staff training, the duty nurse for the afternoon starts at 2pm until 6:30pm.  Please note that we operate a triaging system for all same-day appointment requests.

If you need to see a doctor urgently, you will be dealt with the same day.  If you need a routine appointment to see a doctor, we aim to offer you an appointment within 48 hours, although this may not be the doctor of your choice.  If you need a routine appointment to see a specific doctor, or want to be seen at a specific time, during busy times you may have to wait longer.

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